Collecting Your Order
Please note that if you are collecting your order then there is no minimum spend.
Items will be ready to collect one hour after you complete your order and you will need to bring your order confirmation and ID to prove you are over 18. If you wish to collect your fireworks, please collect from our head office:
Epic Fireworks
Wentworth Business Park
Maple Road
Tankersley
South Yorkshire
S75 3DL
Delivery
| Order Value | Delivery Charge |
|---|---|
| Less than £80 | £59.95 |
| £80-£150 | £40.00 |
| £150–£295 | £30.00 |
| More than £295 | £0.00 |
We also offer a free delivery service on all our DIY Display Packs over £295. Please note, some Post Code areas will inccur an additional delivery charge. We will endeavour to deliver all orders promptly and efficiently but please allow 3 - 5 working days for delivery from date of order.
It is possible to do a same day and next day delivery, for further information on delivery please call us on 01226 749 587 or email sales@epicfireworks.com
Due to UK firework regulations on the transportation of hazardous goods, our outdoor firework carriage costs have dramatically increased. As a means of minimising customer charges, we have absorbed the majority of the costs ourselves.
We can only deliver to mainland UK - For other destinations please get in touch on 01226 749 587 or email sales@epicfireworks.com
It is the customers responsibility to ensure someone is available to accept delivery or the carriers will make an additional charge for redelivery.
Please make sure there will be someone (aged 18 years or over) at the delivery address to avoid the extra charge for redelivery.
Our aim is to satisfy the needs of all our customers by providing delivery direct to your door. If you have any problems or queries, please call us on 01226 749 587 or email sales@epicfireworks.com
How We Deliver To You
We use both Circle Express Logistics and an Independent Delivery Service Company. Delivery to our customers via our Independent Delivery Service Company or any other express delivery service is weekdays only, from 8.00am to 5.00pm. Customers can also pick up their orders themselves to avoid any delivery charge.
Please make sure that when you enter a delivery address in our secure online order form there will be someone (aged 18 years or over) at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you.
We reserve the right to alter and change the methods of delivery, charges, and the delivery suppliers we use.
We reserve the right to refuse an order and refund the payment within 7 days of placing the order.
Under normal circumstances and for packages sent by our Independent Delivery Service Company, our delivery partner will attempt to deliver the goods. If after the first attempt delivery cannot be completed the package(s) will be returned to our head office in South Yorkshire. Should it be necessary for our delivery partner to attempt delivery a second time, an extra charge will apply. Payment will always be taken before dispatch.
Tracking
For further assistance with package delivery, you can call us on 01226 749 587 or email us at sales@epicfireworks.com. Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel Delivery Company or postal used. Epic Fireworks cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.